Shopping FAQ

You will find answers to our most frequently asked questions about Samsung SHOP.

Popular Questions

This is a list of frequently asked questions about the use site.
No Type Question
10 Pre-Orders I pre-ordered the Samsung Galaxy S7 or S7 Edge, however the Bonus Gear VR is not appearing on my order confirmation. Will I still receive it with my delivery?
Yes, all Samsung Galaxy S7 or S7 Edge pre-orders received on or prior to the 10th March purchased through the Samsung Online store will receive the bonus Gear VR with your purchase.
Was this information helpful?
9 Pre-Orders Will I be notified once my S7 or S7 Edge pre-order ships out?
Yes, Samsung will send a text message to the mobile number entered during the checkout process. You can check the status of the shipment by clicking on the link within the text message.
Was this information helpful?
8 Pre-Orders I pre-ordered the Samsung Galaxy S7, however I have changed my mind and would like to order the Samsung Galaxy S7 Edge, can I update my pre-order?

Unfortunately you'll need to cancel your order for the Samsung Galaxy S7 and place a new order for the Samsung Galaxy S7 Edge.


Please refer to the FAQ for order cancellation.

Was this information helpful?
7 Pre-Orders When can I pre-order the new Samsung Galaxy S7 or S7 Edge?
You can pre-order the new Samsung Galaxy S7 or S7 Edge from the 26th February until the 10th March 2016.
Was this information helpful?
6 Pre-Orders When is payment taken for my Pre-Order?
Payment is taken upfront during the checkout process when you pay for your order. The order number that appears on the confirmation screen indicates payment has been successfully processed.
Was this information helpful?
5 Pre-Orders Can I add additional items to my pre-order?
Once you have placed your order, you are unable to modify it.  Samsung offers free freight on all our online orders. Simply place a new order for the additional products that you require.
Was this information helpful?
4 Pre-Orders How can I tell if my Pre-Order has been successful?
The order number that appears on the confirmation screen indicates that your order has been successful.

All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk email or spam folder. 

Alternatively, log in to your Samsung Account to check your order summary. If you do not have a Samsung account, you can contact our Customer Care Team on 1300 362 603. Our phone lines are open 7 days a week from 8am - 8pm AEDT.
Was this information helpful?
3 Shipping Will I be notified once my order has shipped?
Yes, Samsung will send a text message to the mobile number entered at time of purchase. You can check the status of your shipment by clicking on the link within the text message.
Was this information helpful?
2 Returns What is Samsung's Change of Mind Policy?
Samsung offers a 14 Day Change of Mind Policy for all items purchased from our Online Store samsung.com/au/shop

Please note: Samsung will not accept any returns for opened or used items. Please refer to our Change of Mind Policy for full terms and conditions.
Was this information helpful?
1 Orders Has my order been successful?
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk email or spam folder.

Alternatively, log in to your Samsung Account to check your order summary. If you do not have a Samsung account, you can contact our Customer Care Team on 1300 362 603. Our phone lines are open 7 days a week from 8am - 8pm AEDT.
Was this information helpful?

Contact Samsung Online Shop

1300 362 603 (Opt 5)

Mon to Fri 8am to 8pm AEDT

onlinesupport@samsung.com

Visit a Samsung Experience Store

Come and explore our range in one of our stores with the help of our expert teams